HD Clean – Standard Services Terms & Conditions
Effective Date: 01.02.02025
1. Definitions
- “Company” / “We” / “Us” / “HD Clean” means HD Clean Cheltenham and any of its employees, agents, or subcontractors.
- “Client” / “You” means the person or organisation requesting services.
- “Services” means any cleaning or related services provided by HD Clean.
- “Agreement” means the contract between HD Clean and the Client, incorporating these Terms & Conditions.
- “Completion” means the time and date the agreed services have been finished.
2. Contract Formation
2.1 A booking is considered confirmed when the Client accepts a quotation (verbally, electronically, or in writing) and HD Clean provides confirmation.
2.2 These Terms & Conditions apply to all services unless otherwise agreed in writing.
3. Services
3.1 HD Clean agrees to provide cleaning services with reasonable skill, care, and diligence, in accordance with industry standards.
3.2 We reserve the right to make minor adjustments to the services if required by circumstances.
3.3 Time of performance is given in good faith but is not guaranteed.
4. Client Responsibilities
The Client agrees to:
- Provide accurate details when booking.
- Ensure safe and reasonable access to the property.
- Provide electricity, water, and other facilities required to complete the service.
- Secure pets, valuables, and fragile items prior to service.
- Inform HD Clean of any known risks, hazards, or special requirements before the service begins.
5. Complaints & Service Quality
5.1 The Client must notify HD Clean in writing of any complaint or concern within 48 hours of job completion.
5.2 If no complaint is received within this timeframe, the service shall be deemed accepted and satisfactory.
5.3 For valid complaints lodged within 48 hours:
- HD Clean will arrange a re-clean or corrective action at no additional charge.
- If a re-clean is not possible, the Client may be entitled to a reasonable partial refund.
5.4 Complaints raised after 48 hours will not be accepted.
5.5 HD Clean will not be liable for: - Pre-existing damage or wear and tear.
- Items not suitable for standard cleaning methods.
- Issues arising from the Client’s failure to follow recommendations.
- Interference by third parties after completion of services.
6. Pricing & Payment
6.1 All prices are quoted in advance unless agreed otherwise.
6.2 Payments are due immediately upon job completion unless credit terms have been agreed in writing.
6.3 HD Clean reserves the right to charge late payment fees and recover reasonable costs for debt collection.
6.4 All prices are subject to change with notice.
7. Cancellation & Rescheduling
7.1 Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service.
7.2 Cancellations made with less than 48 hours’ notice may incur a fee equal to 50% of the booked service.
7.3 If HD Clean is unable to access the property at the agreed time, this will be treated as a late cancellation and may be chargeable.
8. Materials & Equipment
8.1 HD Clean will provide cleaning products and equipment unless agreed otherwise.
8.2 If the Client provides products or equipment, HD Clean accepts no liability for unsatisfactory results or damage arising from their use.
9. Liability
9.1 HD Clean holds liability insurance for damages directly caused by our negligence.
9.2 We shall not be liable for:
- Indirect or consequential losses.
- Items excluded from cleaning due to manufacturer guidelines.
- Accidental damage worth less than £100 (which is considered within the Client’s household insurance responsibility).
9.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence.
10. Force Majeure
HD Clean shall not be liable for delays or cancellations caused by circumstances beyond reasonable control, including but not limited to: severe weather, illness, strikes, accidents, or equipment failure.
11. Health & Safety
11.1 The Client must ensure the property is safe for work.
11.2 HD Clean reserves the right to refuse service if conditions are deemed unsafe.
11.3 The Client is responsible for ensuring children and pets are kept away from the work area during cleaning.
12. Termination
12.1 Either party may terminate this Agreement with immediate effect if the other party materially breaches its obligations.
12.2 HD Clean may terminate services without notice if:
- Payment is not made as agreed.
- The Client behaves abusively or unreasonably.
- The working environment is unsafe.
13. Insurance
HD Clean carries public liability insurance. Copies of certificates can be provided upon request.
14. Privacy & Data Protection
14.1 HD Clean will collect and store Client information only as required to provide services.
14.2 Personal data will not be shared with third parties unless required by law.
14.3 All data is handled in compliance with UK GDPR and Data Protection laws.
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.